Privacy Policy for Qwai Online Webstore

Effective Date: 2025-12-08

Thank you for visiting Qwai! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we handle data on our website, https://www.qwai.co.za, particularly concerning user registration and guest purchases.

1. Information We Collect

No Personal Data for Guest Purchases: You can make purchases on our webstore as a guest without registering or providing any personal data. We do not capture or store any personal information from guest users.
Optional User Registration: Users have the option to register and create a profile. If you choose to register, we may collect the following information:
Username
Email address
Password (stored securely)
Any additional information you voluntarily provide in your profile

2. How We Use Your Information

Guest Purchases: Since we do not collect personal data for guest purchases, we do not use any personal information in these cases.
Registered Users: If you choose to register, we may use your information for the following purposes:
Account management: To create and manage your account, including password resets and profile updates.
Order processing: To process and fulfill your orders, provide order updates, and handle any related customer service inquiries.
Communication: To send you important notifications, updates, and promotional materials (if you have opted in to receive them).
Personalization: To personalize your experience on our website, such as recommending products or content that may interest you.
Improvement: To analyze website usage and improve our services, content, and overall user experience.

3. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.
We use secure server software (SSL) to encrypt financial information transmitted during the checkout process.
We regularly review and update our security practices to ensure the ongoing integrity of your data.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
You can request to have your account and associated data deleted at any time by contacting us.

5. Third-Party Services

We may use third-party services to facilitate our operations, such as payment processors, shipping providers, and analytics tools.
These third-party services may have their own privacy policies, which we encourage you to review.
We will only share your personal information with third-party services to the extent necessary to provide you with the services you have requested.

6. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.
You can control cookies through your browser settings and other tools.

7. Your Rights

You have the right to access, update, correct, or delete your personal information.
You have the right to opt out of receiving promotional communications from us.
To exercise these rights, please contact us using the information provided below.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We will post any updates on our website and indicate the effective date of the changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
info@qwai.co.za

By using our website, you consent to the terms of this Privacy Policy.